. >> thompson: in 2007, nurse mary kasuba was the resident care director at emeritus at emerald hills in northern california. she says the facility was so understaffed that it couldn't provide decent care for the roughly 80 seniors living there. >> it was just very dysfunctional and not very organized, and the residents were not getting the care that they should be getting and given the kind of care that they were paying for, because they paid quite a lot of money to be able to be in that facility. >> thompson: kasuba's biggest worry was the med room. it was managed by workers with little training who were paid around $10 an hour, like jenny hitt. >> thompson: so for 80 or more residents, how many drugs are we talking about? i mean, how many prescriptions could you conceivably be dealing with? >> oh, my goodness! thousands. some residents at one time can have 15 different prescriptions and different pills that they get, and some of them get pills four, five, six times a day. there's times where i had to run down the hallways to make sure that this person is going to get their medicati