matt lozack says there was a pipe burst and the heat went out after. the executive director for the montgomery county alliance. >> they're aware that their apartment is supposed to be warm enough for them to live in it. it has to be at least 68 degrees. anything less than that is unacceptable. >> no heat and hot water in your unit... >> first thing contact your land lord. >> call 311 when there's an issue in your unit and they'll usually send an inspector. >> if you're in an apartment building and the entire building is

matt lozack says there was a pipe burst and the heat went out after. the executive director for the montgomery county alliance. >> they're aware that their apartment is supposed to be warm enough for them to live in it. it has to be at least 68 degrees. anything less than that is unacceptable. >> no heat and hot water in your unit... >> first thing contact your land lord. >> call 311 when there's an issue in your unit and they'll usually send an inspector. >> if you're in an apartment building and the entire building is little more difficult. >> that's a state assistant attorney general on the phone saying that they should also call their hot line. lozack even takes it a step further. >> if you're apartment is getting in the super freezing temperatures and you find that your health is at risk you should call the fire department at 911. >> and that's only for serious life-threatening situations. you can save some serious trouble for abusing 911 services. >> you may also be able to request an escrow account for some of those situations. the office of att