maya angelo. people may not remember who you said, may not remember what you do, they'll remember how you made them feel and first i'm going to say i was glad to hear both of you apologize. i say to my kids who are now grown, the three post important words are please and thank you and the couple others that mean a lot are i'm sorry, especially when we screw up, and especially with respect to equifax. the amount of screw-up is just almost unbelievable. equifax has known since 2015 its approach to cyber security was lacking, and among other issues equifax learned that during an internal audit that was conducted that year, that the company had left a number of critical and high-risk security flaws unpatched. the company also learned it lacked a comprehensive i.t. asset inventory meaning it would be difficult to address new security issues as they were brought to the company's attention. when the department of homeland security informed the public about a major security risk, in certain versions of ap