. >> i kept calling mci to get wiring straight.was never -- the service never worked. >> she said repair crews came out several times to try to help her. two appointments were missed. >> i was given many appointments, most of them never kept they never kept appointments. >> mci blamed it on a third party contractor. nonetheless her wiring was replaced she began receiving spotty service in november. >> if raining, if it rains it would go dead. coming in and go off. then... so much static, you can't hear it. >> in november she reached out to her daughter for help. >> i was concerned by mom doesn't zrnt a telephone. her being up in age. emergencies should come. >> mci told us we made every effort to help resolve the issue. they cake customer service issues seriously. and do our best. >> i see so much. of the work you're doing you know? i never dreamed i would be one of the new customers but i have to say, thank you. >> under lifeline, her service would be as low as 5 -- 5 5: -- $5.47 a month. there is information on how to qualify und

. >>> when we come back tonight -- the big question involving a mçi >>> we're going to turn now to ourx" on a saturday night. what's trending this week. a big unanswered question about one of the longtime faces of late night. "the hollywood reporter" is quoting two high-level industry sources, saying that this could be jay leno's last year on "the tonight show." he would be replaced by jimmy fallon. if true, it comes after jimmy kimmel was moved to take on jay leno. in the report, nbc denying any such plan. >>> meantime, who's in and who's out on pbs' "downton abbey." trending tonight, shirley maclaine will be back. next season. >> dearest mary, you tell me all of your wedding plans. and i'll see what i can do improve them. >> maclaine will reprise her role. and maid sarah o'brien won't be coming back. she's leaving now to a new project. >>> and from buffalo, new york, a polar bear cub. the buffalo zoo introducing its new addition. barely three months old. the buffalo news reporting that she's being called luna for now. but there be an official naming contest to come. >>> if something

m will mci he was testifying before congress march 24th, 2002. i liked that moment. adults should hold thems accountable for failure. apologizes i'm for the american people for our failure. the failure of this program during the time i've been in charge of it, to successfully inform of the american electric. let me be clear that i don't apologize on behalf of all blood cast journalists. i speam for myself. i was in an unamended train wreck of player. i'm a leader that they call the results. and failed to report on tectonic ships in our country. in the truth to how strong we are to the dangers we actually face. >> that hbo program a fictional setting but the material very real. how often would we see something like that happen? how rare is that that an anchor or a major network news. would take -- make them ologize for something in the reporting. the sometimes and "the washington post" and how they didn't question the administration and how we didn't know enough. and we were look to people who said they aren'ted iraq. i just want to add a little defense of the network