building inspection commission president mel murphy will speak first followed by the small business commission president, luke o'brien. president murphy: good evening, fellow commissioners. thank you for being here for this joint meeting of the b.i.c. and the small business commission. i want to thank you for taking time out of your busy schedules to be here. the objective of this hearing today, commissioners, is to understand and become educated on how the process works in various city agencies that can we, the b.i.c. and s.b.c. do to make life easier for everyone. it is hard to think of anything more important for small business and the business community and to include, i want to include the homeowners who are waiting to remodel a bathroom, kitchen, the smaller contractor who does horizontal additions and the list on this evening's agenda. the items are environmental exemption review process, appeals that come before the board of supervisors, d.p.w. permit applications and the online tracking system and a.d.a. i would like this evening to be about discovery and education. we are all members