melchert carefully puts the money from her drawer into the bag. she then moves to another drawer and removes the cash from there as well. the robbers ask employees if there's money at the drive-up window. manager c.j. lensing tells them yes and leads the thieves to those cash crawers. drawers, a gun pointed at his back. >> i thought they'd probably know that every drive-up window there's cash there, so i didn't want to try to fool them by saying no, and then they determine that there was some cash there. that could have made a bad situation worse. >> for the rest of the terrified employees, time stands still. >> we have a radio, and it sits right behind me out on a little table. and the day of the robbery when they were behind the counter, i couldn't tell you if that radio was on or off. it was almost like i couldn't hear. >> it was kind of like looking through a fish bowl or something is kind of what it felt like. >> the taller one walked in both vaults. i think their masks were so big and so hard to see through that he probably really didn't che