. >> reporter: melinda skeart showed me their patient updates realtime. she calls it extra eyes.the patient she said was getting the attention he needed. today the neo intensive care deteriorated and care was needed. they brought in three extra nurses. they've now learned how to use the best in the industry technology to give it an unprecedented quality of care. >> we will do whatever we can. whether they're in the medical offices or in our hospitals are safe. >> reporter: we're back live now. the quality assurance techniques they're learning in this strike will be applied to all of its hospitals within about six weeks. frank. >> john, it's pretty unusual to let reporters inside a command center like that during a strike. what was it like in there? >> well, it was unusual: i had heard about this in previous strikes but this was the best they had put together so far. they had quite a few people there. this is all based on their technology for electronic medical records. and using this, modifying it for day-to-day operations they say could be the new standard for hospitals around t