news4's melissa melai explains. >> reporter: frustrations over the escalators has been mounting for some time. now this latest report shows in the month of may, more than 100 of the system's 588 escalators was not working. the monthly report looks at whether metro's service is improving, deteriorating or remaining steady. it will be presented to the systems' board of directors thursday. performance is also worsening in several other categories. bus and rail, on-time performance, customer injury rate, up slightly, as well. there is one thing that has increased. the number of inspections completed. that a positive increase, up 8% over april. metro now is signing maintenance teams to the busiest stations and they promise to fill manager and supervisor positions this month to help with maintenance on the line. riders we spoke with at the foggy bottom stop says metro needs to get these repairs done. >> i have a disability on my right foot sometimes, and if the escalators and elevator is not working, it's kind of, you know, an inconvenience for me to get back and forth to work. >> they try to