that was radio systems director michael barnbeck a few days before metro's 9-1-1 system emergencies--another system failure we exposed at 9-1-1. 1:11 michael: it is not a technology issue. there's no failed technology involved in this. not with the families kept on hold, and not with the crash either. that, metro confirms, was caused by human error, though they don't believe the person knew they were doing anything dangerous. metro confirms someone plugged something in to the 9-1-1 network that caused it to crash. employees and outside vendors, like maintenance and electricians, can access the system through any of about 130 access points. though metro believes whoever caused the crash didn't do it on purpose, they admit it's a tough lesson learned to beef up security and close access points at individual computers 7:34 michael barnbeck: it's just very unfortunate, but we continue to move forward so that we try to ensure that no other citizen has to deal with this. darcy tag: contact 13 learned this type of crash did happen one other time with a 9-1-1 system in san diego. 9-1-1 there

barnbeck says the numbers tell the story. they simply didn't have enough staff. 8:45 darcy: should people expect to continue to get a recording when they call 9-1- 1? michael: yes. and that is an industry standard throughout the united states. even so, barnbeck says they've made changes to handle calls and they will be asking to add more staff. 10:23 debbie: all i want to do this for is so that it never happens again. to any person. ever. but contact 13 learned... larry: i'm on hold! it did. darcy tag: as you just saw, contact 13 discovered more people who say help for them was on hold as well. it's something the 9-1-1 bureau calls unacceptable. what you need to know when you need 911--tomorrow on action news at 6. darcy spears, channel 13 action news. on our website... at k-t-n- v dot com.... you can see a full time-line of what happened with debbie and her neighbors calls... one of which was on hold... for nearly -6- minutes. the latest now on a developing weather story affecting millions of americans tonight. people in georgia spent the day cleaning up after a tornado moved through the hinesville area. this video shows some of the overturned cars.. and

barnbeck says the numbers tell the story. they simply didn't have enough staff. 8:45 darcy: should people expect to continue to get a recording when they call 9-1- 1? michael: yes. and that is an industry standard throughout the united states. even so, barnbeck says they've made changes to handle calls more efficiently. more staff. 10:23 debbie: all i want to do this for is so that it never happens again. to any person. ever. but contact 13 learned... larry: i'm on hold! it did. darcy tag: as you just saw, contact 13 discovered more people who say help for them was on hold as well. it's something the 9-1-1 bureau calls unacceptable. what you need to know when you need 911--tomorrow on action news at 6. darcy spears, channel 13 action news. on our website... at k-t-n- v dot com....you can see a full timeline of what happened with debbie and her neighbors calls... one of them was on hold... for nearly -6- minutes. coming up on 13 action news live at 6:30 fresh off last night's republican presidential debate, florida senator marco rubio is picking up a key endorsement. coming up, we'll tell you who's backing him ahead of the nevada caucus. for two women preyi

michael barnbeck/9-1-1 radio systems director 7:34 michael barnbeck: it's just very unfortunate, but we continue to ensure that no other citizen has to deal with this. the radio systems director says because of the incident they beefed up security measures. and now a story you'll only see here... the man accused of having sex inside a cabin on "the high roller," is speaking exclusively with 13 action news. phillip panzica says he wondered onto the street after a fight with his girlfriend and that's where he met his partner in crime. "i probably shouldn't have done that. we acted pretty childish about it....but....we were in vegas!" court documents say panzica and 21- year-old chole scordianos went inside one of the cabins and "hooked up." they were soon caught by security. panzica is blaming the whole thing on alcohol. he also says his girlfriend paid -3- thousand dollars... to bail him out of jail. a major breakthrough hailed as one of the biggest scientific discoveries of the decade -- being announced today. scientists have an update on efforts to observe the phenomenon known as gr

michael barnbeck/9-1-1 radio systems director 7:34 michael barnbeck: it's just very unfortunate, but we continue to move forward so that we try to ensure that no other citizen has to deal with this. the radio systems director says because of the incident they beefed up security and are also looking into all radio and i-t networks for metro and other agencies to see if they need improvement. now to a 13 action news exclusive.. we're hearing from the man arrested and charged for having sex on the high roller. phillip panzica says he was out on the strip after a fight with his girlfriend, and that's where he met 21 year old chloe scordianos. eventually the pair ended up in a cabin all to themselves on the high roller. panzica says he's blaming this one on the alcohol. "everybody loves to drink you know what i mean, but people do get out of the right state of mind, people do do the wrong thing, people do things they were drinking." panzica says his girlfriend is still with him, and she paid the three thousand dollars to get him out of jail. he says they're now trying to work through this