. >> michael donley: building a memorial here at the pentagon in honor of those victims, in remembrancepecial character. >> narrator: in the weeks following 9/11, the nation wrapped its arms around the families of the victims. as one family member put it, "among the most amazing things that came out of that terrible tragedy was americans coming together; strangers comforting each other, risking their lives for each other." meg falk was the director of the office of family policy at the time, and was working in the pentagon when the plane hit on 9/11. in the days and weeks that followed, she played a central role in reaching out to the families in turmoil. >> this a tradition within the military, that whenever we have multiple fatalities we set up a place where families can go to get accurate information, to get support, to have childcare, so that the surviving family members can deal with the business they need to handle at a horrible time in their lives. >> by the next morning, the family assistance center was up and running at a nearby hotel. for the next 30 days, the pentagon operate