we have michael lennon from d.p.w. as well as nicholas crawford. mr. lennon, i'm hoping you can walk us through the process ever repair is we can understand what it is. you have seven minutes for that and mr. crawford will have up to five minutes for his part as well. welcome to land use committee. >> thank you for having us. i'm manager with the san francisco public works, bureau street and mapping and the inspection and enforcement division. we are largely a reactive entity. historically, public works receives between 1200 and 1500 complaints each month. all complaints are directed to the bureau street and mapping. whether they come through 311 or referrals from your offices or otherwise. as they are taken, they are assigned a unique identifier, request for action number that is used to track the matter for intake to completion. each different type of sidewalk or complaint topic has a different service level agreement associated with it. the topic of today's presentation is on sidewalk and construction of public right-of-way. they have three business

we have michael lennon from d.p.w. as well as nicholas crawford. mr. lennon, i'm hoping you can walk us through the process ever repair is we can understand what it is. you have seven minutes for that and mr. crawford will have up to five minutes for his part as well. welcome to land use committee. >> thank you for having us. i'm manager with the san francisco public works, bureau street and mapping and the inspection and enforcement division. we are largely a reactive entity. historically, public works receives between 1200 and 1500 complaints each month. all complaints are directed to the bureau street and mapping. whether they come through 311 or referrals from your offices or otherwise. as they are taken, they are assigned a unique identifier, request for action number that is used to track the matter for intake to completion. each different type of sidewalk or complaint topic has a different service level agreement associated with it. the topic of today's presentation is on sidewalk and construction of public right-of-way. they have three business

lennon said, what is to be done? joining me now from boston is i one who thinks he has the answer. economist michael albert, author of the new book, no boss is a new economy for a better world. michael, welcome to going under ground right at the top of the new book. and we come to perhaps do justice to the complexities and arguments in, in the book. but right of the, at the top performer, greek finance, where it says marks famously vague about what follows revolution up to capitalism. tell me about a new economy for a better world and how you, how you decided to write about what comes afterwards. well, i did the original work with robin hood now, friend of mine. it was back a long time ago and i think it emerged simply from people asking, what do you want? you know, we understand that you're against poverty, you're against warrior james racism you're against this. that the other thing. but what do you want? and at the time on the late sixties, early seventies, people weren't very good about answering that question. so we set about to try and answer as best we could, god question, at least regarding the economy. and t