wish you well in the future. >> michael mothershed's replacement but joining us is michael himself. michael, thank you for being here. we were so bummed by this story. i mean, talking about the implications of this travel nightmare, but what a bummer for you to have to miss your final game. tell us what happened to you as you went to the airport over the weekend. >> good morning. well it all started on christmas eve. i had a flight on southwest, scheduled to take off at 6:30 a.m. i arrived at the airport, probably before 5:00. and -- you know, i looked at the board. it indicated that my flight was canceled, but there was another flight that was leaving at 6:40. i was scheduled to leave san diego, arrive in dallas-ft. worth and then proceed on to detroit. so i went to the gate, and there was no one there. eventually said if i needed to cancel, reschedule, rebook my flight, i had to go downstairs to customer service. i proceeded downstairs. there was a line already there, and it was probably about 5:15 when i entered the line, and i was there for approximately 4.5 hours waiting to tal