. >> reporter: that's michael prout, head of the program, who granted us a rare on-camera interview. while he could not confirm nor deny anyone's existence in witsec, he said kids are better off in the program. >> we are the heros that come in the night a that bad spot. there are opportunities which we afford in the witness security program that they would not get by growing up in a terrorist organization or mafia or a cartel. they have an opportunity to live. >> reporter: jackie says the marshals gave her documents to support her new identity with the exception of one. that most people take for granted. >> we were never issued birth certificates. that's not part of the program. i will never have a birth certificate. witsec-given passport was lost, jackie had no way to prove her u.s. citizenship. one day she received this in the mail. >> this is denying my children medical coverage. because i couldn't supply a birth certificate. >> jackie's citizenship does not exist. >> she says after exhausting all options she decides to walk away from the program and go public with her story, putt