.>> the bank did agree to reimburse michael and maggie for their lost jewelry and pay the repair mrs. wu's it turns out, in at least two of the cases, the missing information wasn't missing at all. >> the original agreement from the box has all of the information. >> everything is there. >> reporter: $17,000 worth of jewelry and a property in china, gone due to missing information the bank had all along. >> i just got robbed from the bank. they took my stuff. >> reporter: consumers can file complete with the comptroller of currency which regulates safe-deposit box. the agency tells us it does have broad authority to take supervisory action, the agency does not generally take enforcement action on behalf of consumers. unless your losses are significant, experts say consumers have little recourse in these cases. in the newsroom, julie watts. >>> a different kind of canine training for cops. a state lawmaker pushing for police to learn more about the animals they encounter.>>> the state where is soon could be legal for adoption agencies to turn down certain parents. ,,,,,,,,,,,,,, ce chief ju