michelle ruggles? the department was good with the recommendations, so i'll make a motion to approve this and send this to the full board with a positive recommendation. okay. thank you. mofrg on, item 11. >> clerk: approving a 2011 lease and use agreement between thomas cook airline limited to conduct information at the san francisco international airport. >> president cohen: we've got cassy widener from the airport again. this contract was starting this past august. >> cassy widener with the san francisco airport. the airline, thomas cooks, has been operating at the airport under a permit. the item before you seeks your approval for thomas cook become a signatory to the irairport's use status. >> president cohen: explain to me a signatory status. what's the significance of that? >> so in 2011, the board approved the lease and use agreement with the 53 airlines that were operating at the airport. this is the agreement that is the mechanism that allows the airlines to provide flight operations, rent te

we've got michelle ruggles from the department of public health to make a presentation. good morning. >> yeah. so this is one of our contracts that we are bringing forward to you. it's an ongoing services provided by family service agency, but we conducted multiple solicitations and out of four of them, these are the services that they were awarded and are continuing. you can see that there is about 12 service category programs. they have a strong focus on older adults, reaching out to monolingual clients who may feel isolated in their ability to reach out and get care. they also have children to programs. any way, they have the whole range of programs. each year, we do a monitoring. our -- we have a team that goes out. they monitor at each program location facility, and all the programs that are at -- at that address, so each of those, essentially, in your list gets a separate program monitoring, which we do to ensure that they are achieving their objectives, and i can say for the last completed report in '16-'17, they demonstrated outstanding performance on all of thei