mike berman said pge failed miserably in communicate wearing its customers. my staff has made many calls and spoken to residents without heat. we must do better. pg&e tweeted an apology for the long delay saying they had to work out the 101 closure this afternoon with caltrans and chp. businesses in redwood city are making due trying to stay open while the lights are open off. the people at tough adjustment. >> we are escorting everyone through the stores, especially so they can see because it's dark inside. >> reporter: should be back on for most people tonight. and everybody should charge devices. if you need to do so, do it at community resource centers or libraries. >>> a 1-year-old boy was critically injured after a tree came crashing through the home during the windstorm. his name is milo. he is in stable condition now. his family finally sort of able to breathe and surface from the fear and trauma came out of the hospital to thank the community for their support. >> amazing to know that we were surrounded by such wonderful people with such wonderful he