jeff rossen, nbc news, new york. >> and mike bowes is with us exclusively this morning. mike, good morning. >> good morning. >> i know you were watching that tape and looking at your house, hearing your mother on the 911 call and you were taking deep breaths again this morning. >> it was stressful. >> you were taught and trained as a 911 operator. you've been doing this 11 years. >> 11 years. >> you say to stay calm under pressure-filled moments. what was this moment like for you? >> it didn't hit right away. i got the dreaddress, and i'm l, okay, say it again? and she said 99 hollis avenue, and it hit me and i knew it was my house. and my main concern was my parents, making sure they were out of the house. >> you just heard your mom on one of the tapes. you didn't take that call, though, right? >> no, five of us were working. someone else took the call and said, "your mother's on the phone. it is your house." >> how long did you say i have to be there? >> within seconds, i was up and they were like, go, we'll take care of everything here. the police officer standing besi