ceo mike depatie joined the company in 2003 and has been leading the brand since 2006.e talked to him about being the most loved, creating the best place to work, and remembering to have fun in this week's learning from the pros. >> our overarching goal is to be the most loved hotel brand by those guests that know us. now you may have noticed that i didn't say largest. i didn't say, the best known. what i said was the best loved. you think about travel today. travel is stressful these days. and it's not getting any better. so you show up to a kimpton hotel, you walk in, this great design. you notice there's a great restaurant next door and there's this friendly, genuine front desk agent that's worried about caring for you, and what your needs are. that makes a big impression on people. we think it's really important for us to have an exceptional product. and that is a product that people like so much, they actually love so much, and by that i mean, what is the experience that our customers are having. where is that emotional connection that we're making with them. excep