mike feuer: we' h fargo accountable for its actions. reporter: thursday, the consumer financial protection bureau slapping the giant banking institution with a $185 million fine. saying thousands of wells fargo employees secretly used customer information, illegally opening more than two million savings and credit card accounts. mike feuer: it is outrageous for a bank to use a customer's reporter: wells fargo employees would open the secret accounts and fund them by transferring money from the customer's real beak accounts without permission. many of the transfers caused customers to incur fees and other charges. all, so employees reach sales targets and compensation incentives. mike feuer: this is a major victory for consumers. consumers have to be able to trust their bank. reporter: more than 5000 wells fargo employees have been fired. in part, while we regret every interaction that was not handled properly, the number of instances and team members involved represent a very small portion of our business. wells fargo's aggressive sales

mike feuer/los angeles city attorney "this is a major victory for consumers, consumers of by their bank" the consumer financial protection bureau and los angeles city attorney accusing thousands of wells fargo employees of widespread illegal sales practices that included secretly using customer information to open more than two million savings and credit card accounts... sometimes causing extra fees. all done - so employees could meet aggressive sales goals. many of those customers - had no idea these accounts even exsisted. valerie lefrak / san francisco: i have another account and i'll be putting more money in that other account melissa tiger / van nuys ca : account is there and what shouldn't be there. gfx 2: wells fargo is firing 5,300 employees in connection with the "widespread" scheme...that spans at least five years... the bank has not admitted or denied wrong doing -- telling abc news: "while we regret every interaction that was not handled properly, the number of instances and team members involved represent a very small portion of our business." but ethics professor jo-ellen

mike feuer/los angeles city attorney consumers have to be able to trust their bank why wells fargo is accused of fraud right now... a nasa spacecraft is on a possibly historic journey. we'll tell you how it's mission could reveal secrets..... in our solar system.... as well as protect our planet.... the chef-inspired panini collection from subway is grilled right before your eyes, in our new panini press. but...let's start at the beginning the new salami caprese panini starts with genoa salami, thick-sliced fresh mozzarella, and italian bread. then it's pressed and grilled to cinematic perfection to get a golden brown crust and meld the flavors in melted cheese. oh, here's the best part. the new chef-inspired panini collection. if confirmed this would be the second test this year. the u-s geological survey is reporting a 5-point-3 magnitude earthquake in north korea. and south korea's meteorological administration believes the quake is artificial. just this week, north korea fired three ballistic missiles while china hosted the g-20 summit. the u.s. and south korean presidents threate

los angeles city attorney mike feuer launched an investigation into the bank. on its employees to continue to churn more and more accounts as a way of getting additional compensation. >> reporter: roughly 5,300 employees, including managers who did that, have been fired. in a statement, wells fargo says it takes responsibility for anyr instances where customers haves received a product that they dia not request. the bank says it has refunded $2.6 million to affected customers. >> we've had people complain to into debt collection, because they weren't aware that there were fees due on an account they didn't know they had. >> reporter: after closing his 16 unwanted accounts, kente wallman got some fees refunded, but not all. >> i don't know the exact amount. >> never really got to the bottom of it. >> reporter: wells fargo couldft end up refunding as much as $5 million to consumers. the bank says the average refund is $25, and, scott, wells fargo customers are being advised to check all their accounts carefully. >> pelley: john blackstone in john, thank you. nort

mike feuer / los angeles city attorney "...the largest such payment in the history of the city attorney's office." a 185 million dollar fine... attorney "this is a major victory for consumers, consumers should never be taken advantage of by their bank" the consumer financial protection bureau and los angeles city attorney accusing thousands of wells fargo employees of widespread illegal sales practices that included secretly using customer information to open more than two million savings and credit card all done - so employees could meet aggressive sales goals. many of those customers - had no idea these accounts even exsisted. valerie lefrak / san francisco: i have another account and i'll be putting more money in that other account melissa tiger / van nuys ca : that's sad, but i do look into my account so i know what account is there and what shouldn't be there. gfx 2: wells fargo is firing 5,300 employees in connection with the "widespread" scheme...that spans at least five years... the bank has not admitted or denied wrong doing -- telling abc news: "while we regret every interaction

mike feuer/fiscal de los angeles 11.25.09 wells fargo tenia cuentas abiertas sin avisar a sus clientes sin permiso, causando cargos no deseados a los clientes. el fiscal de los angeles explico que, segn las averiguaciones, al menos desde el 2011, miles de empleados de wells fargo, habrian abierto mas de 2 millones de cuentas de deposito y de tarjetas de credito sin autorizacion, y lo habrian hecho al parecer para cumplir con metas de venta y para recibir incentivos corporativos. esta actividad, habria afectado a cientos de miles de clientes en todo el pais. la investigacion indica que empleados de wells fargo, aparentemente habrian transferido dinero de sus clientes, a nuevas cuentas, y para ello, habrian creado correos electronicos y claves para movilizar los fondos. el acuerdo extrajudicial incluye reembolsos para los afectados. 11.25.35 los clientes tendran restitucion garantizada. wells pagara 50 millones de multas civiles, la mayor cantidad jamas pagada a nuestra oficina. a traves de un comunicado, wells fargo expreso que "se llego a estos acuerdos consistentes con nuestro comprom