. >> within minutes, fire chief mike figliola and his crew reach the crash.onted by a horrific accident. >> the tail section up in the air. and the rest of the fuselage was down into this ravine. the fuel had run out and was feeding the fire and ignited all the luggage and cargo in the belly of the aircraft. >> first class business traveler joanne bundock rushes toward the front exit because she knows every second counts. >> when that door did open and it was nothing but black smoke outside, oh, my gosh, it was a lot more serious. >> you have the jet fuel which burns like kerosene, very fast, very hot, it spreads rapidly. >> the passengers were frozen with fear. >> she froze, saying, i'm not going to get out of here. >> joanne and lisa know if they're going to get off the plane alive, they need to escape now. >> it was a clear run to the back of the aircraft. i just said, keep going, we've got to get out. >> broken evacuation slides and burning fuel blocked four of the emergency exits. the crew directs passengers to the remaining exits. >> the crazy thing abo