. >> mike hyland is here with what's being done. >> reporter: the state cut insurance commissioner says this is unprecedented. he is 20 people working on this issue and says it won't be resolved soon. peter cousin has a simple request. >> all i want to do is pay my bill and make sure we both have coverage. >> reporter: he recently added health coverage for his wife through the cross blue shield of north carolina. his paperwork says the countess bill. >> into my cough last thursday, i tried four times anywhere from an hour to two hours without getting a live person pick >> reporter: is not alone. blue cross blue shield acknowledges thousands are dealing with billing problems. >> north carolina's department of insurance how can i help you pick >> reporter: last month, the state received more than 850 complaints, quadrupled the normal amount. >> this has caused us to become stretched them. >> reporter: he says it stems from an id problem at blue cross blue shield back goodwin was to hold the company accountable but it's not clear yet how. >> if we look into any laws were broken or if there