boy, find out the guy who's paying for it, or the girl who's hosting it, because if you know mike or amanda's name, and things start getting rowdy, you can go hey, mike, amanda. a hug goes a long way in our business. it has saved my face and a lot of other faces that work for me. so i think the problem with the situation on the 25th is it wasn't just a name, that our guard knew that person because it was so slow. when it's a slow night and the patrons are slow, you get to know them throughout the night, so in my opinion, he should have of a much longer conversation with the patron. >> yeah, and i think that's fair to say if you think you did the proper thing the first weekend that, you know, there's not it feels like some of this, that the after shocks of what happened on st. patrick's day haven't been fully cleared up yet, so to come to us while this is still being aired outputs you in a trickier position from our standpoint to say through the video of it. and he said that our protocols were correct, where we could have improved because there's always room for improvement, is the handoff to