we met at mike rio's mother's house near phoenix, arizona, where he, his wife, and daughter, have beeny and their daughter share a bedroom and mike sleeps every night on the living room couch. >> what is it like for you at 51 to be sleeping on your mother's couch? >> ashamed. i feel low. i feel -- how can i support my family, let alone a house. >> mike doesn't have the money for a place of his own. he can't work. fire fights and and ied blast left him with a brain injury and post-traumatic stress disorder. maggy isn't working either so she can look after him. the money is running out, and they find themselves like hundreds of thousands of other veterans, fighting a battle they never expected, one they flank can't believe. they're fighting for benefits from the department of veterans affairs. >> i thought they were there to help us, you know? if it wasn't for my wife, i'd be in a fetal position. i'd be curled up in a ball. i couldn't do it. >> mike has been trying to get his disability claim processed for nearly two years. there has been lost paperwork, long wait times for appointments,