and we do millwork. we make stair parts, handrails, spindles. >> as the number of orders for the handles grew, they figured out a way to accommodate customers. it was to simplify the design. >> we're a wood shop and we're trying to focus on a definite line of handles that a novice brewer can say i want that hand. it suits me. or i want that one but change it just a little bit. >> customers know that they're being heard. brewer owner of raven beer, he'll call with a request. >> he'll go out of his way. customer comes first. he'll go out of his way. i'm not talking hundreds of beer handles. 10, 20. >> with customers nationwide, mark's son john says the company has become more efficient. >> really getting more orders than we ever really had. so it was really just by necessity to get it done and to really keep from banging our heads against the wall. >> as production increased, we would find bottlenecks. >> staff has increased and when necessary, manpower can shift. >> we've compartmentalized. if anything we

trafficking organization is part of an organization that has violins all through it and whether you are a millworker or runner and an closer you are enforcer you are part of something that's suffocating the community so i have a hard time characterizing drug organizations in any respect of nonviolence. >> in terms of the drop in crime crime that you either did it too is part of that simply because there've been different sentences and they are off the streets and so therefore the communities are safer. >> that was a big part of the reduction in crime over my career. >> with respect to individual differences i know that there has been discussion about mishandling classified information in 1924. just one, does the fbi keep record of all the investigations related to each advance of the criminal code? >> i don't know that it's searchable by each offense in the investigation. if a case was charged, then the charge would be reflected in the sand over to the record-keeping but i don't think that every possible charge. >> so in other words we know the mishandling and that actually gets brought up by the u.