misao told the employee that tashiro was missing.mployee recommended that she remove tashiro's name from the registration files. but misao didn't want to. >> translator: to me it wasn't that simple. it would be hard for me to say just delete his name. >> reporter: although the senior citizens department confirmed that tashiro was missing, it took no further action. it didn't even report tashiro's status to the registration department, although both offices are on the same floor. so tashiro's name stayed on the record. >> translator: it's true that we didn't consider it a major issue at the time. what we should have done when we were first informed was explain to his family about the resident registration. we also should have had better internal communication. that way we could have avoided the situation. >> reporter: finally, the city responded to the various reports about missing senior citizens. it removed tashiro's name from its residence files on august 30th. two days later misao visited the metropolitan police department's cente