you are in a flat in mitcham in south london.o you remember a moment when you looked round that flat and realised just what the terrible conditions you were living in were? yeah, i did, i did. and i think it was just before things changed. and when i had a missing ceiling on my front room, because that happened for a period overwinter. no ceiling at all? yeah. so it's a town house, three floors, and the middle floor is the front room. and that ceiling began to cave in because of a leak and it had to be taken down, so it was just beams above it. and you could see daylight out of the brickwork. and it wasn't dealt with over the winter period, many months. and i rememberjust going, being stood there and looking at it and thinking, i can't... like, how can anyone be paying rent to live in this, never mind me and my family? but it was the case, having mice, having cockroaches and that, it was a daily nightmare. no one wants to live with vermin in their home. i guess you can only imagine the impact that has on your mental health, as we