this is presented by mitchell griggs. >> mitchell, you survived. >> we did. mitchell griggs, it's that time of year again where we're coming to report out about october. as i like to call it, our really big show. it takes a lot of work. up to it and during that 30 days -- 31 days, whatever it's going to be of open enrollment, and then after, it's a lot of work, too. i always get fussed at by the members services staff when i say open enrollment is over october 31, because as you see it continues to go throughout the year. this is my 8th open enrollment and i do consider this one as one of the most successful and we'll get into why i feel that way. just as a reminder, back in september i mentioned the size of open enrollment. we mailed out 76,000 packets this year. we brought in the county and court commissioners into self-service this year. so that was a total of 36,000 people. we did do a pilot for self-service for the school district which i believe was about 337 people. and we added more retirees for a total of about 6,000 there. 7,000. so last year we onl

. >> mitchell griggs, chief operating officer. tell the board with this question, we know who the 50 members are. and we've been researching. there has been band width with us perfecting all the enrollments and we have a list of the members and will work with them, if anyone is having problem after the first of the year. >> president breslin: so when you say work with them, could they possibly go back to access to get the doctor they want? >> yes. so some of them have for various reasons and probably because they did get this communication, and some of them have contacted us already. but we are also monitoring the others and reaching out to them as well that we have not heard from. >> president breslin: thank you. >> i think the awkwardness, i mean it is a business practice that i think is difficult for many. the awkwardness for hss and members was the lack of any advanced warning. and you know, we got official notice from blue shield on november 1st at the close of open enrollment because they weren't notified in advance. and i c