this is a discussion item and will be presented by mitchell griggs, chief operating officer and carrie besheers, well-being manager. >> thank you. it's getting there. a little slow. here we go. i hope everyone can see that. >> it's coming through. >> okay, good. excellent. so, good afternoon, president and members of the health service board. it's september, which means it's the time that we provide you with a high-level overview of open enrollment which begins in october. we also have a presentation that we usually give in december to show you what was the outcome of enrollment and of our expectations, if they were met of enrollment, or transfers of plans, just how it went overall. so this particular one is to prepare you for what is going to happen in october to let you know and demonstrate that we -- the work that we're doing and that we're living up to ourible -- obligation for our employers and retirees. so i'm going to start off with talking about the mailing itself. this is a little bit slow on my end, so forgive me for pausing a bit. but usually every year we have some type of