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moira? >> yes. hello, supervisor. so the metrics that we use are based on the industry standards and it's true, it can be confusing. they are measured in different ways. and we have, just so you know, all this information goes through a third party california policy lab. and there is an extensive amount of data that we look at that goes well beyond the safety and appearance rates. we dig in and look at specific populations and age groups and are able to tailor our services and supports to address the needs where we we see there are gaps. so someone is on our case load until their case has ended. for example, someone doesn't attend, you know, a couple of anger management classes. we would do a progress report to the judge. and a judge may require that they extend from maybe six classes to eight classes or they repeat those classes. so we're monitoring people's progress. they don't fall off our case load until the case is disposed. or if they pick up a new charge, they may come on our case load as a new client. it is, y

moira? >> yes. hello, supervisor. so the metrics that we use are based on the industry standards and it's true, it can be confusing. they are measured in different ways. and we have, just so you know, all this information goes through a third party california policy lab. and there is an extensive amount of data that we look at that goes well beyond the safety and appearance rates. we dig in and look at specific populations and age groups and are able to tailor our services and supports to address the needs where we we see there are gaps. so someone is on our case load until their case has ended. for example, someone doesn't attend, you know, a couple of anger management classes. we would do a progress report to the judge. and a judge may require that they extend from maybe six classes to eight classes or they repeat those classes. so we're monitoring people's progress. they don't fall off our case load until the case is disposed. or if they pick up a new charge, they may come on our case load as a new client. it is, y