hassan, meet mr. brashov rosa and katherine. it's very good to make your acquaintance. same here. definitely a family resemblance. - thank you for at least trying to help. - oh, it-- it was my pleasure. - thank you for thanking me. - you're welcome. you are also welcome. - ah, good morning, jess. - victor. what is this ? my water bill. jess, i have enough problems paying my own bills. just look at it. thirty thousand dollars for one month of water ? surely this must be a mistake. have you called the city ? the water department told me to call their accounting department. accounting said i had to pay the bill first, then apply it for a refund. i told them i didn't have $30,000 lying around. what a city. why can't they just have a telephone hot line so ordinary people with a problem can call in and get some help ? i do not understand. if the city officials are not doing their jobs why don't you replace them ? good question. i bet anyone in here can do a better job than those fools in city hall. sure. how about mayor brashov ? or superintendent rivera ? or councilman washington ? wai