mr. arpey said, our bankrupt colleagues all made net profits, good net profits last year and we didn't and you can mathematically pinpoint that to termination of pensions, termination of retiree medical benefits, changing in the labor contracts. mr. arpey simply couldn't bring himself to break those commitments. and so he resigned immediately with no severance package. none. not a $30 million golden parachute, not a month's pay, nothing. the tragedy of september 11th, 2001, was also a business disaster for the airline industry. no airline suffered more than american airlines which lost two planes on september 11th, as did united. it's been ten years but you can still sometimes see the pain of that day in the eyes of american and united workers, especially in los angeles where most of the planes we lost that day were supposed to land. recognizing the depression that had hit their company, american airlines workers made huge concessions in their union contracts in 2003. but robert crandall, the f