. >> director richardson: thank you, mr. beck.that report really comprehensive and i can tell you are very impressive. what it shows is the advisors and the consultants are really doing an aggressive and effective outreach on the ground. so from the last report, there were these households that were holding out. we could not reach them. i guess on this report here, looking at statistics, it seems to me you've been able to reach out to everyone based on the universe that you cited here. we're now down to 194 units, right? i did not see anything in the report that says there was still some folks we cannot reach out to. so number two, we're going back probably next month or some time in november, we're going back to the island. what i'm just saying here, just to make sure, because we know some people are going to come out and say they never heard anything. hopefully, we won't engage that. and i'm glad that supervisor haney is here to look at the statistics and i would even suggest before we go back to the island, anything that happen