mr. bersin? >> first, i should say, mr. senator, what a difference three months makes. yes, i think it's fair and the law-enforcement professionals, both in oig and iaa know i say this respectfully when i say there was more than tension and friction. there was outrage confrontation and an unacceptable situation. and this is not, in most situations like this, it makes no sense to try to fix the blame, but rather fix the problem. and i went to complement both offices for endeavoring to do precisely that. in april of this year, the inspector general reached out very directly and said that he wanted to discuss this issue and he wanted to see that working together we could actually reverse the history of the last few years, which again was a function of people passionate about their duties and dedicated public servants who saw the world in a different way. i think we've made huge strides toward that goal. a january 2011, as the senator knows, we entered into an unprecedented agreement within dhs with ice, with homeland security investigations, which for the first time, cbpia