mr. buttlicker.ying, we're having a limited-- sorry, you're gonna have to speak up a little bit louder. i'm hard of hearing. he's hard of-- he's an old man, let's go. okay, as i was saying, right now we are having-- you're gonna have to talk louder. okay, our prices have never been lower. son, you have to talk louder. [loudly] never been lower. louder, son! [shouting] buttlicker, our prices have never been lower! stop it! stop it! he-- [whispering] that is totally inappropriate. you never yell at the client. you never yell at the client. now, you listen to me, sir. here we go. the three words i would describe you as is aggressive, hostile, and definitely difficult. please, mr. buttlicker. i'm irate right now! give me the phone. please give me another chance. mr. buttlicker-- give me the phone. i have to put you on with my boss. well, i should hope so. who is this? hello, this is michael scott, regional manager. well, this is william m. buttlicker. hello, mr. buttlicker. how may we help you? michael,