mr. buttonow? >> ultimately. now this is not going to happen overnight. what the irs needs to do is build, if they want to have an online presence, an online taxpayer service, they need to start iterating on that now, which means give us a solid plans what the details are. start improving on each iteration. so as the irs develops its capabilities, systems that support those capabilities will need to be upgraded. >> the irs commissioner, john koskinen, acknowledges the responsibility to serve all taxpayers including those who prefer personal over digital interaction. i guess i will ask this question to both of you. is there anything that you would have, that you have not seen in this plan that should have been included to improve taxpayers services? >> well, my, again my disagreement with the irs is that, we all agree an online account is vitally important. my disagreement is that the online account is not going to substitute for inperson, or phone assistance, that personal contact. it will supplement it. as i said in my testimony the federal reserve has b

mr. buttonow, for the work they do and for being here today. i sincerely believe that the work that you both do on behalf of taxpayers and congress is vitally important. especially this time of year when millions are filing their taxes and you know, frustrating. i personally, i think i have little stomach extra this time of year. what about you? i care for my constituents and i know ms. olson, here from people all over the country who find themselves this time of year frustrated as stress but i appreciate the forum's given even holding around the country listening to stakeholders and taxpayers alike so they can learn what their concerns are and how they can look for solutions. that's fantook for solutions. that's fantastic. many of these frustrations temperament a difficult time getting through to a person after i read. whether it's a long wait time for calls or not having a tight answer at all. unfortunately, this less than robust service is not unexpected. when congress slashes the inflation adjusted budget of the irs by $1.2 billion, you do

mr. buttonow? >> yeah, ultimately. now, this is not going to happen overnight. i mean what the irs needs to do is build -- if they want to have an online presence, an online taxpayer service, they need to start iterating on that now, which means give us a solid plan of what the details are and start improving on each iteration. so as the irs develops its capabilities, those systems that support those capabilities will need to be upgraded. >> the irs commissioner acknowledges the responsibility to serve all taxpayers, including those who prefer personal over digital interaction. and i guess i'll ask this question to both of you. is there anything that you would have -- that you have not seen in this plan that you believe should have been included to improve taxpayer services? >> well, again, my disagreement with the irs is that the -- we all agree that an online account is vitally important. my disagreement is the online account is not going to substitute for in-person, you know, or phone assistance, that personal contact. it will supplement it. and as i said in

mr. buttonow, for the work they do and for being here today. i sincerely believe that the work that you both do on behalf of taxpayers and congress is vitally important. especially this time of year when millions are filing their taxes and you know, frustrating. i personally, i think i have little stomach extra this time of year. what about you? i care for my constituents and i know ms. olson, here from people all over the country who find themselves this time of year frustrated as stress but i appreciate the forum's given evn holding around the country listening to stakeholders and taxpayers alike so they can learn what their concerns are and how they can look for solutions. that's fantook for solutions. that's fantastic. many of these frustrations temperament a difficult time getting through to a person after i read. whether it's a long wait time for calls or not having a tight answer at all. unfortunately, this less than robust service is not unexpected. when congress slashes the inflation adjusted budget of the irs by $1.2 billion, you do n