mr. c york cha. next speaker, please. ~ cocha >>> good afternoon, my name is trina oats. i'm a third generation san franciscan of district 5 and i work for west side community services, [speaker not understood], the crisis center. everyone is here talking about staffing and it's the same at west side. we have clients from everywhere. not from just san francisco, but they all come into west side, needing help with their mental illness medications and just talking to a nurse practitioner or, you know, psychologist/psychiatrist for their problems. as you know, west side takes care of the most vulnerable, the poor and the homeless here in san francisco and the clients, they get up -- they have to be at west side at 7:00 in the morning to obtain a number until the doors open up at 8:00 and then to be told that we can only take three appointments and they have to do this repeatedly day after day after day. there is not enough people to staff to see them and, you know, they just keep coming back. and it's very disheartening to see people in crisis, in mental health needing refil