mr. caballero has seen repairs to get done in his unit which includes stairs, ceilings and electrical violation. he had been living in his unit since 2001 and there was a lengthy list of repairs the landlord refused to take care of. i informed the landlord the steps to take to resolve this case. after he failed to respond to these repairs. we followed a complaint with dbi. i helped the tenant file a complaint and a notice of violation was issued. after the initial reluctance to the repair letter. the landlord finally hired a contract or and obtained the proper permits. during this process there was constant communication between myself, tenant and inspector to ensure all were completed in the units. this case was abated in mid-january of 2014. this is a great example of triumph and one of many successes we have witnessed and for ability of all residents of san francisco. >>supervisor scott weiner: thank you very much for your patience today. next speaker. >> my name is jerry. drat ler. i was a member of 2012-2013 civil grand jury that wrote the report that found that 11 percent of 2008-2009, 20