mr. charles pitts. >> i think i want to start off with that on the internet it had two of the five letters i have submitted to the committees and stuff in the packet. they were sent with another application. but that is separate. that is two of 5. the thing is my voice has changed a lot of things within the city, just regarding the way things have been done. i have mentioned some of it before. i also think that she understands about the standards of care, but i have been in the community, primarily surrounding homelessness issues. i have attended that meeting for the past two years. when she talks about the standards of care, i was the one that brought the idea to the table. everybody else ran with it. i was there around when standards of care were being written. the other thing is, as you already know, my voice has been very loud and active whenever there is a problem so that something happens, something changes. i just feel as though we can definitely do better. i want to shape and shift policy and procedure in a manner where things will get fixed, things would get better. i think one of