mr. cordray. you told the chairman earlier today that you promise to be accountable and answerable to congress. you are here to work with congress. some of the people in your agency have not gotten the memo yet. i have heard cases -- this is from another office, not mine. they have no neary -- no need to fear retribution. cfpb states it does not have to respond to them because it reports directly to the fed. that was the second day of this month. i pursued that further when i saw it. i found a litany of unreturned phone calls and messages. maybe there are some people who need to be briefed on your philosophy in the agency. >> i am not following your question. are you talking about a financial institutions that deals they could not get answers from our end -- our agency? >> congressional offices. members of congress. >> that is different from what i have heard. my staff would be happy to take up any situations that need to be attended to better. i have heard comments from both sides of the aisle on

mr. cordray, i thank you for your appearance and now recognize the ranking member of the subcommittee, ms. maloney. >> okay. is mr. frank coming? >> okay. >> pardon me? should we wait for him? >> we're going to -- >> well, first of all, i would like to -- should i wait for mr. frank or -- [inaudible conversations] >> i'll allow mr. frank to come in and make an opening statement. would you like mr. hensarling -- >> i will just go ahead in the interest of time. first of all, i'd like to welcome director cordray and really thank you for your impressive accomplishments so far. i know that when we were doing the markup on dodd-frank, i offered a, an amendment that called for an annual report and oversight by this committee of the cfpb. that was later amended to make it a semiannual report to congress. but if i had known that you would be before this body or someone senior as yourself would be before this body 15 times so far this year alone, i would not have offered that amendment. because you have been very accountable to us and to this congress. and i'd like to say it was great to have you i

mr. cordray. my time is up. >> ms. maloney for five minutes. >> thank you. director cordray, yesterday i read in one of the papers that you have a new feature on the cfpb website called ask us anything. i wanted to call it to the attention of my colleagues and others, because i believe that financial literacy is something that i care deeply about, and i firmly believe that when people have the best information, they can make the best decisions for their financial lives. can you report on the usage of this function, and how will these questions and form your work going forward to? >> thank you, congresswoman. it's something that we think will be an important foundation that we build on going forward. so, as we prepared the bureau to receive and to handle and to resolve consumer complaints in the credit card area, and in the mortgage every and now we're into other areas as well, we inevitably developed training materials for our folks would be receiving those complaints to be able to address differe

mr. richard cordray is the ohio attorney -- attorney general. >> the committee will come to order. mr. ordray, as you know, we are going to have some boat -- vote interruptions. i would like members to know, as well as anyone listening, that mr. cordray has agreed to stay until 2:00, which is a very nice accommodation. we very much appreciate that. and we thank you for your

. >> [unintelligible] director cordray, one of the things mr.ioning about this event this morning is that there is so much information that is coming down on consumers, the independent foreclosure review, and one of the things i am seeing in this work is it is hard for me to keep up, let alone the average consumer. will there be an effort to help the homeowner, the consumer just to know what resources are available to them? maybe only available through a housing counselor now, but even that is a lot to ask of that particular person. just trying to get a sense of the bigger issue and how we direct people to the places where they can get the most help? >> that is an excellent point you raise. it is notable that in the mortgage servicing area, federal and state agencies. -- paid very little attention until just a couple of years ago and left them to their devices, and that the not work well for everyone. there has now been a rush of activity. activity.

director cordray, one of the things i think mr. bryant is mentioning about the fence this point is that there's so much information that is coming down on consumers, the ag salomon, the independent foreclosure review and one of the things that i'm seeing as i do this work is it's hard for me to keep up, let alone the average consumer. is there any effort that you may be speaking to the come with a be an effort to kind of help the homeowner, the consumer, just to know what resources are unable to them? maybe the thought of able through a housing counselor now, but even that is a lot to ask of that particular person. so just trying to get a sense of the bigger issue and how do we direct people to the places where they can get the most help? >> it's an accident point that you raise. and it's notable that in area mortgage servicing where federal and state agencies pay very little attention until maybe just a couple of years ago, and left into the own devices, and i did not work well for anyone. they are now has been a rush of activity,