thanks, director corseau. >> president cleaveland: thank you, mr. vice president, and for your leadership on the budget discussions. commissioner. >> commissioner veronese: thanks for coming. like you had a choice, right? i appreciate everything you do, really. the san francisco fiscal year operating budget that's in front of us, i want to just kind of go through that quickly if you don't mind. >> sure thing. >> commissioner veronese: on page 14, you talk about, 14 out of 86, you talk about the revenues, the ambulance billings, you have $139 million in ambulance billings. now, i'm assuming what that means to a layperson is that every time the ambulance goes out, they create a bill and they send that bill to the patient and the patient's insurance either covers it, doesn't cover it, and what's not covered the patient should cover, is that correct? >> yes, so the way it works, when our crews respond, they'll generate electronic patient care record for each encounter, which is mandated. and that record is then sent to the billing company where they run