emphasize that the reason why we're here is to work together with you and to fix this and you too, mr. dufty. we are urging the shelter committee along with local homeless coordinating board with assistance from the mayor's office of hope to form a working group to embrace the following principles. accessible to non-english speakers. equitable to all shelter seekers while preserving culturally targeted programs. one that does not require waiting in line. let me say that in -- again. one that does not require waiting in line. one does not require walking long distances or traveling to multiple sites. easy and simple to understand, clearly stated rules. one that has no unnecessary barriers. accessible 24 hours, while vacant beds assists -- exist. one that maintains a currently if -- current link the state. if we go through these, all these are applicable to the stories we heard today. this is a blueprint on how these stories will not reoccur. so with your help, let's fix this system. thank you. supervisor kim: thank you, mr. may. supervisor campos. supervisor campos: thank you, madam chair. an