mr. ferriero? >> i'm not sure they equate. >> whoa, whoa, whoa. missing material, missing material, missing records, missing records. the same? agreed? >> missing material. >> yeah. >> and then we haven't followed the rule of law. so everybody is scared to death there's one application to bureaucrats and there's another application to the regular lay people on street. you know, it defies me. miss o'connor, i mean you've been in the clinton white house. you used to help with the clinton administration with the teamster union strike. in fact, you've been quoted as being a veteran of washington battles. would you agree with that? >> i've been here a long time. >> so you know the process, right? >> i'm not sure which process you're referring to. >> the bureaucratic inside the beltway politics process, you know about these recordkeeping and aspect of that, as well? >> i'm not a recordkeeping expert. certainly i -- >> but you're an attorney. you have to know when there's a problem and you don't have record or there is a problem with records, you know to