mr. greg wagner, i want to acknowledge that i know this is not a reflection of you and your priorities. you've been on the finance side of the house and have recently stepped in due to the departure of former director barbara garcia. so these are questions that are poignant and not to be taken as personal. i think the purpose of this entire hearing is to ask very difficult and straightforward questions. and the fact that this has been the department's priority, but they've been missing the mark, we can't sweep it under the rug. we have to address it. i just want to acknowledge that i know it's not you, but it is a larger systemic problem, and we're going to be working with the department of human resources to help correct all of this. >> thank you, madam president. i don't take nit -- take it in a personal perspective. i understand. >> we're going to talk to the director of human service agency. >> good afternoon, supervisors. trent brewer, director of the human services agency. we have just a couple of slides that will be up. since i didn't have an opportunity to present at the committ