mr. gurky i want to follow up on some comments you made and ask you a question that i asked the iog about where we might better commit resources and staffing. we heard from mr. jenkins that one potential by product of brokering is that we have some regional offices looking for work or creating new or different kinds of work that may not be as effective or as efficient. you heard my concerns about the wait times in the ida process. what are you views on how we can improve staffing levels, resourcing, what are we missing and where are we missing that? >> thank you for the question. i think miss gibson was right on in saying that there needs to be some sort of staffing reassessment. we hear in all of these va iog is reports or gao reports one there's mismanagement but two coupled with there's a lack of staff. and so i would like to personally know what the formula is for deciding staffing levels whether they have such a formula and what it consists of and then how often they do those staff assessm