mr. gutman: deeply appreciated. mr. serwer: i don't do vary formal introductions.lly, you have your bios, but it does not say that roy and i went to undergraduate school together. a vary small undergraduate school where we did not know each other. we first met in [indiscernible] i suppose it is less than 25 years ago. he is a sterling correspondent it's the only way to describe him and i am looking forward to hearing his views? i have some questions for him afterwards. but first, we will hear from joyce karam. much shorterfor a time than i know roy. but we see each other on the circuit. i always enjoy talking with her because she has such a keen appreciation for the nuances of what is really going on. i did not know, however, and i know from her bio that she has an ma in international peace and conflict resolution. -- conflictcon man management. [laughter] share thehat we interest in masters degree in conflict management. roy. thanks, dan. thank you for mentioning the old-school guy. i can imagine many people who were in your exalted position. first do two things t