mr. hailey, if he want to introduce the superintendent staff and say a few words. >> thank you, this is wine garten the superintendent and i antonio the superintendent. i would also like to say although you said it well, these are two individuals that haven't been here a very long time by our standards in the ranks of operator ship. they have demonstrated great leadership and practical application of our core values about safety. you will hear what each of these individuals did, they placed their concerns for the riders, their citizens, acted in a highly professional laudatory manner that we are all very proud to have them represent us. so these are in fact two genuine heroes. i will let them, modesty to some degree will prevent them from going into what they did, but you'll -- i will turn it over to them. >> congratulations and thank you on behalf of the people of the city for your great work. >> thank you. i just follow what i was trained to do treat a passenger like it was myself being treated once a passengerer -- gets on the bus. i do this day and day out. this is something i do natural