>> director heinicke: two meetings ago i did something -- i got a wonderful memo from mr. haley, to the whole board for you director reiskin explained that this is not my imagination, explaining what the issues were and explaining most importantly what he's doing to address them which is most appreciated. i think some of these issues persist; they persisted as early as this morning when my right longer than it should have and i'm hearing from a number of people about this. while i realize that cannot wave a wand, it is important that the people know, and the public is aware of it. i am requesting that our may 2 memo be turned into a brief presentation perhaps in the directors' report so that we can publicly acknowledge the issues particularly in embarcadero, acts issues; and talk about some of the things that mr. haley and his staff are doing to address these. and that would put on, if i may, fiercer questions which i noticed during the peak time commutes there are a lot of single car trains when there are certainly enough passengers for a two car train; a two car train occupies