mr. harold brooks. thank you so much for joining us here it evening. >> thank you. >> reporter: while i have been manning the phones people ask if i make a donation, $1, $10, $500, $1,000, does every penny go to the american red cross? >> it does. and we are going to see to it that it's there to take care of the many needs of the people who are suffering as a result of this terrible disaster. >> reporter: when you see these phones or hear these phones and see these people working nonstop around the clock, are you amazed by the support of the bay area? >> i'm continually inspired and amazed by the generosity, the outpouring of love that comes from the people of the bay area. it's the most wonderful place on the planet. really proud to be here and to serve the communities here. watch how we serve the people throughout the nation. >> reporter: one thing that i have found true is people here in the west coast say we have earthquakes, harm in disasters. this is a natural disaster that happened on the east co