mr. heinke. >> mr. heinke, please come forward. >> good morning.ay proceed. i will try to be brief if you have questions, but i have had the chance to meet with supervisor tang and i did have the chance yesterday to meet with supervisor cohen, staff member and i might offer a compliment. meeting with her is wul. she's smart and articulate and it was great to talk through some of the items with supervisor tang. this is my third full term. this will being my third full term on the mta. and so i've done this before. i'll be brief but wanted to cover three points and answer any questions you may have. first, i'd look o cover what i've a seen. i realize that the mta is a slow turning ship. but i think the agency has turned a corner. i have seen improvement in the way the agency is functioning as you a board member an i've seen improvement as a rider and i do ride the system every day. it's my primary form of transportation. but that change is coming slowly. i did sit in a 30 minute train delay this morning due toy mechanical issue. i did want to report

mr. heinke. >> mr. heinke, please come forward. >> good morning.ay proceed. i will try to be brief if you have questions, but i have had the chance to meet with supervisor tang and i did have the chance yesterday to meet with supervisor cohen, staff member and i might offer a compliment. meeting with her is wul. she's smart and articulate and it was great to talk through some of the items with supervisor tang. this is my third full term. this will being my third full term on the mta. and so i've done this before. i'll be brief but wanted to cover three points and answer any questions you may have. first, i'd look o cover what i've a seen. i realize that the mta is a slow turning ship. but i think the agency has turned a corner. i have seen improvement in the way the agency is functioning as you a board member an i've seen improvement as a rider and i do ride the system every day. it's my primary form of transportation. but that change is coming slowly. i did sit in a 30 minute train delay this morning due toy mechanical issue. i did want to report

mr. heinke. >> mr. heinke, please come forward. >> good morning.ay proceed. i will try to be brief if you have questions, but i have had the chance to meet with supervisor tang and i did have the chance yesterday to meet with supervisor cohen, staff member and i might offer a compliment. meeting with her is wul. she's smart and articulate and it was great to talk through some of the items with supervisor tang. this is my third full term. this will being my third full term on the mta. and so i've done this before. i'll be brief but wanted to cover three points and answer any questions you may have. first, i'd look o cover what i've a seen. i realize that the mta is a slow turning ship. but i think the agency has turned a corner. i have seen improvement in the way the agency is functioning as you a board member an i've seen improvement as a rider and i do ride the system every day. it's my primary form of transportation. but that change is coming slowly. i did sit in a 30 minute train delay this morning due toy mechanical issue. i did want to report