mr. hickey: this is kristen. kristen is one of our new employees.as 20 years experience as a family care supporter in the intellectually disabled community. if you think about it, we've got 6,000 people who work for blue cross of tennessee. we're really good at wellness, really good at claims of adjudication but we don't have anybody, or we didn't before this program, who fits kristen's profile. if you check back in with us a few years, we're exceedingly optimistic. this is going to become core competency for us, big business. most importantly we hope to change lives and save money. thank you. [applause] >> you can see j.d. is both very analytic and compassionate a problem solver in trying to make change happen. so now it's my pleasure to introduce jeff, ceo of the largest health plan in pacific northwest, serving 2 million members in washington state and alaska. jeff is leading the transformation of primera to a consumer centric company. as you'll hear he has a unique perspective working with large, innovative west coast employers you know their na